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Responsible Gaming — Your complete guide to safe and responsible gaming on Crikya

Crikya believes gaming should be a source of entertainment, never a life problem. On this page, we speak openly about responsible gaming — because your well-being is our top priority.

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Crikya's Responsible Gaming Commitment

We don't just provide games — we make sure every user is playing within healthy limits. If suspicious activity is detected, Crikya steps in directly to offer support.

Responsible Gaming Why does this matter?

Online gaming or betting can be a legitimate form of entertainment — as long as it is enjoyed within reasonable limits. However, many people unknowingly spend excessive time or money on gaming. Building a culture of responsible play at Crikya is one of our core goals.

Research shows that gaming addiction or problematic gaming can negatively affect relationships, finances, and mental health. Crikya does not want any of its users to reach that point.

That is why Crikya has introduced a comprehensive responsible gaming system — where users can set their own spending and time limits, take breaks, and seek help whenever needed.

Please note: Gaming is not a source of income — it is for entertainment only. If you find yourself placing more bets in the hope of recovering losses, that is a sign of problematic gaming.

Gaming Risk Level
Safe Gaming Healthy

Playing for fun, within a set budget

Alert Level Caution

Excessive time and money spent, mental stress

Problem Gaming Dangerous

Loss of control, addiction, and family problems

Use Crikya's tools to always stay at a "safe gaming" level.

In Responsible Gaming Crikya's 6 Commitments

What we do to keep you safe

Player-Centred Policy

Every policy at Crikya is built with player well-being in mind. Your health always matters more to us than profit.

Define your own limits

Set a daily, weekly, or monthly deposit limit. Once set, the limit can be lowered immediately, but increasing it requires a 24-hour waiting period.

Reality Check

At regular intervals, a summary of your gaming time and spending will appear on screen — helping you stay aware and in control.

Self-Exclusion

If you feel you need a break, you can lock your account for anywhere between 24 hours and 6 months. During this period, login will be completely disabled.

Age Protection

Strict age verification ensures that no one under 18 can access Crikya. This is a non-negotiable policy.

Professional Support

If you're experiencing gaming-related problems, Crikya's dedicated support team is available around the clock to help — confidentially.

Gaming Tools — Stay in control, on your own terms

All of Crikya's protection tools are available free of charge

Deposit Limit
Budget Control

Set a maximum deposit limit on a daily, weekly, or monthly basis. If the limit is reached, the system will automatically block further deposits.

Daily: maximum configurable amount
Weekly and monthly options are also available

Self-Exclusion
Voluntary Break

Lock yourself out for a set period. During this time, you will not be able to log in, place bets, or make deposits. No one can unlock the account until the period expires.

24 Hours / 3 Days / 1 Week
1 Month / 3 Months / 6 Months

Loss Limit
Loss Limit

If you lose beyond a set amount, the system will automatically prevent you from placing further bets. This helps stop chain betting.

Daily Loss Limit
Weekly Loss Limit

Session Limit
Time Control

Set a limit on how long you play in a single session. Once the time is up, the session will end automatically — enforcing a mandatory break.

Starting from 30 minutes
Choose the timeframe yourself

Reality Check
Awareness Reminder

At set intervals, a summary of your total gaming time and wins/losses will be displayed — a reminder to keep you grounded in reality.

30 / 60 / 90 minute options
Pop-Up Notifications

History
Gaming History Tracker

View your complete gaming history, spending, and wins/losses over the last 30/90 days. Transparency helps you make better decisions.

Full Transaction History
Graphical Analysis

Problem Gaming's Warning Signs Recognize

Ask yourself the questions below. If 3 or more of your answers are "yes", you may need support.

1

Are you placing more bets to try to recover money you've lost?

2

Have you tried to stop gaming but couldn't?

3

Is gaming affecting your work, studies, or time with family?

4

Have you taken on debt or hidden spending from your family to fund gaming?

5

Do you feel restless, irritable, or uneasy when you're not playing?

6

Have family members or friends expressed concern about how much you game?

7

Do you game to escape stress or anxiety?

If 3 or more answers are Yes: Please read the support section below and reach out to Crikya Support.

How to Set Up Self-Exclusion

1
Go to Account Settings

Log in and click the profile icon, then open the "Responsible Gaming" section.

2
Select Self-Exclusion

Choose between a "Cooling-Off Period" or "Long-Term Self-Exclusion".

3
Choose a Duration

You can choose any duration from 24 hours up to 6 months.

4
Confirm

You will receive a confirmation code. Once entered, the exclusion takes effect immediately.

5
Come Back When the Time Is Up

Your account cannot be reactivated before the set period ends — this is strictly for your own protection.

In an emergency or when you need support, use Crikya's live chat. You can chat without logging in.

Responsible Gaming FAQ

Yes. Setting a deposit limit will not affect your eligibility for any bonuses or promotions. The limit only controls the amount you deposit — no other benefits are reduced.

Your account balance remains fully secure during self-exclusion. Once the break ends, you can withdraw all your funds. However, no withdrawals are permitted while the exclusion is active.

Yes. Contacting Crikya support on behalf of a family member is also possible. We will handle the matter with full confidentiality and take the necessary steps — including account blocking or initiating an investigation upon request.

Lowering your limit takes effect immediately. However, increasing a limit requires a waiting period of 24–72 hours. This delay is intentional — to reduce the tendency to deposit more on impulse.

To reactivate your account after a self-exclusion of more than 6 months, please contact Crikya support. Your account will be reinstated after a 7-day cooling-off period.

Need Help?

If you feel that gaming is having a negative impact on your life or a loved one's, don't wait — reach out for help. It's not a weakness; it takes real courage.

Crikya Live Support

24/7 in Bangla — chat available even without an account

Support Email

[email protected] — write to us confidentially

Professional Counselling

Consult a mental health professional

Seeking help means acknowledging the issue — and that's the first, most courageous step. Crikya is always here for you.

5 Safe Gaming Tips
Only bet what you can afford to lose
Avoid gaming when under the influence of alcohol or when feeling stressed
Take regular breaks — at least 10 minutes every hour
Set a budget in advance, before you start playing
Never treat gaming as a way to earn money
✦ Start Safe Gaming ✦

Responsibly CrikyaPlay on — keep the fun within healthy limits

Join Crikya and enjoy a safe, fun gaming experience using our responsible gaming tools.

Player Well-Being First Set Your Own Limits 24/7 Bangla Support 18+ Only
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